Description
The core purpose of the IT Technician role is to be a primary contact for all technology requests. This position supports all types of customers and internal systems, primarily to users of servers, desktops, laptops, and mobile devices. This involves the maintenance of hardware and software. The person in this position will always acts to support Lawrence’s Core Values and highest level of customer support.

Common Tasks:

Serve as the first contact with customers who need technical assistance via phone, email, or in-person.
Work in a range of technologies across multiple areas of the business to support incidents, problems, and requests.
Maintain installed PCs, networks, VoIP telephony systems and peripherals
Install / setup new computers on the network and install necessary business specific applications
Identify, log, and resolve technical problems
Training end users to use new systems and programs
Document problems and solutions in the ticketing system
Assist in maintaining inventory of all company technology assets
Participate in a rotating on-call schedule

Required Skills:

Eagerness to continuously learn and develop skills
Great customer service skills with a desire to make an employee’s job better and easier
Excellent communications skills for working with management, users, and vendors
Maintain a sense of urgency and ownership to drive projects and tasks to completion
Ability to track, manage, and resolve issues, and escalate effectively as necessary
Self-motivated to make impactful change in an organization
Strong analytical and problem-solving skills

Requirements – Knowledge, Skills & Accountabilities

Must be an analytical minded individual with attention to detail and ability to connect processes with results
Ability to support multiple concurrent projects, meet deadlines; solutions-oriented; ability to demonstrate a sense of urgency and ownership to drive projects to completion.
Ability to track, manage, and resolve issues, and escalate effectively as necessary
Demonstrated problem solving ability and confidence when making recommendations
Excellent professional communication and demeanor required
Highly organized with strong attention to detail and follow through skills
Ability to learn and operate effectively in a dynamic, fast-paced, and results-oriented environment and be flexible/adaptable to change
Experience with Microsoft Windows operating systems and Microsoft Windows Networking required. 
Lifting up to 25 lbs.

Benefits

Employee-Owned Business offering Stock Ownership
Competitive salary
Medical, dental, life, and disability insurance
401k retirement savings plan
Extensive wellness program with annual flexible spending account reimbursement opportunities
Vacation and Holiday Pay available following 60-days of employment

Lawrence Companies is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled 

If you need an accommodation to complete a job application with Lawrence Companies, please contact us at: 540-966-4511 or hr@lawrencecompanies.com.